In returning to New Zealand in 2007 I'd like to think I'm coming back to a country that is less class-riden and the customer service is better than in England. But then again.... it's really just the same everywhere isn't it? the following is a forwarded email doing the rounds:
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From: Steve Hausman
To: 'Events Team'
Sent: Wednesday, November 15, 2006 4:06 PM
Subject: RE: Quote #00002417; from The Great Marquee Company Ltd.
Hi Klaus
Paula and I went and viewed your marquee setup at Devonport the other weekend and unfortunately we did not like it.
So this is just to let you know we will not require your services on 7 April 2007.
Thanks for your assistance and we are sorry that it turned out this way although we are glad we looked at the marquee prior to booking as that would have been a huge disappointment.
Regards
Steve Hausman
Now get this reply. Incredible:
From: Events Team [mailto: events.team@thegreatmarqueecompany.co.nz]
Sent: Wednesday, 15 November 2006 6:30 p.m.
To: Steve Hausman
Subject: Thank You From The Great Marquee Company
Hi Steve,
Thanks for your reply. Your wedding sounded cheap, nasty and tacky anyway, so we only ever considered you time wasters.
Our marquees are for upper class clients which unfortunately you are not. Why don't you stay within your class level and buy something from payless plastics instead.
Kindest Regards
Katrina
Office Manager
The Great Marquee Company
